Privacy Policy

Clean Floor Coatings ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your information. This policy applies to our website, cleanfloorcoatings.com (the "Site"), and to the garage floor coating services we provide to customers from Conway, SC to Ocean Isle Beach, NC, serving Horry County, SC and Brunswick County, NC, as well as the greater Wilmington area and the Grand Strand down to Pawleys Island.

By using the Site or providing your information to us, you consent to the practices described in this Privacy Policy.

We collect personal information that you voluntarily provide to us when you interact with our Site or request our Services. This may include:

• Your name
• Your phone number (including mobile numbers)
• Your email address
• Your mailing or service address
• Information you submit through our forms, such as your zip code and a brief description of your project
• Communications you exchange with us, including text messages, emails, and phone call details

We may also collect certain technical information automatically when you visit the Site, such as your IP address, browser type, device information, and pages visited. This information is used to operate and improve the Site.

We use the personal information we collect for the following purposes:

• To respond to your estimate requests and answer your questions
• To schedule, confirm, and manage appointments and project work
• To send appointment reminders, project notifications, and account updates by phone, email, or text message
• To provide and improve our Services and customer support
• To communicate with you about your project and related matters
• To maintain records required for our business operations
• To comply with our legal obligations

We do not sell your personal information to third parties.

By providing your mobile phone number and consent, you opt in to receive text messages from Clean Floor Coatings. These messages may include appointment reminders, scheduling confirmations, estimate follow-ups, project notifications, and account or service updates.

Opt in: You opt in to receive text messages by providing your phone number to us and giving your consent, whether through a form on our Site, by phone, or by other means.

Message frequency varies. The number of messages you receive depends on your interactions with us and the status of your project.

Message and data rates may apply. Standard messaging and data rates charged by your mobile carrier may apply to messages sent to or from your device.

Opt out: You may opt out of receiving text messages at any time by replying STOP to any message we send.

Help: For assistance, reply HELP to any message we send, or contact us using the information in Section 8 below.

The following compliance statement applies to our use of text messaging and your related information:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share your personal information in limited circumstances:

• With service providers and subcontractors who support our business operations, such as customer service, scheduling, and messaging platforms, under appropriate confidentiality obligations
• When required by law, court order, or other legal process
• To protect our rights, property, or safety, or that of our customers or others
• In connection with a sale, transfer, or reorganization of our business, subject to the recipient's continued adherence to this Privacy Policy

As stated in Section 4, we do not share your mobile information or text messaging opt-in data with third parties or affiliates for marketing or promotional purposes, except as permitted for support services such as customer service.

We take reasonable measures to protect the personal information we collect from unauthorized access, use, alteration, or disclosure. These measures include limiting access to authorized personnel, using secure systems for storing and transmitting data, and following industry-standard practices.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to provide our Services, respond to your requests, and maintain accurate business records. We also retain information as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer needed for these purposes, we will delete it or remove the identifying details so that it can no longer be associated with you, unless retention is required by law.

You have the right to request access to the personal information we hold about you, and you may request that we correct inaccurate information or delete your information, subject to certain legal exceptions.

To request access to, correction of, or deletion of your personal information, or to opt out of any communications, please contact us using the information below:

• Business name: Clean Floor Coatings
• Website: cleanfloorcoatings.com
• Phone: 843-252-0550
• Email: office@cleanfloorcoatings.com
• Mailing address: 2046 Great Blue Heron Dr

We will respond to your request within a reasonable time frame, typically within 30 days, and may need to verify your identity before processing certain requests.

Our Site and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Services we offer. When we make changes, we will update the effective date shown at the top of this page. We encourage you to review this policy periodically.

If we make material changes that affect your rights, we will provide notice on the Site or by other means where practicable. Your continued use of the Site or Services after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Clean Floor Coatings
• Phone: 843-252-0550
• Email: office@cleanfloorcoatings.com
• Mailing address: 2046 Great Blue Heron Dr